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Tezza Business Solutions Limited job Opportunity

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Job Title: Technical Support Officer
Location: Lagos

Duties & Responsibilities

  • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
  • Provide technical support to business users both remotely and face to face.
  • Maintenance and support of central hardware, operating systems and utilities.
  • Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
  • Maintain network equipment, servers and users hardware and software
  • Maintain effective relationships with vendors, consultants, and service providers
  • Assist in software resting of new releases, proactively escalating issues
  • Competence in PC network security issues, including virus protection and prevention
  • Assist in the management of IT Assets
  • Deliver outstanding customer service by responding to and efficiently resolving client issues and request
  • Administer installations, including setting up new systems/hardware and promptly installing updates
  • Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
  • Troubleshooting and resolution of issues relating to business applications
  • Installing/configuring new computers/telephones
  • Troubleshooting IT equipment – printers, scanners etc
  • Log all IT incidents and service requests to ensuring a timely resolution
  • Perform SOD and EOD duties

Requirements
Experience:

  • 1 to 3 years cognate experience in financial services/service oriented industry

Education:

  • First degree in Computer Science / Engineering
  • ITIL Certified (added advantage)

Key Competency Requirements:

  • Network (voice & data) Cabling
  • LAN & WAN technologies
  • Microsoft suite- Exchange, SharePoint,
  • BES Server/Mobile device Administration
  • MIS reporting
  • Some development experience
  • Cross-funtional
  • PC/LAN & Support Services
  • Virtualization knowledge
  • Operating system installation & configuration
  • Troubleshooting and fixing Network cabling
  • Configuring network devices
  • PABX configuration and troubleshooting

Skill/Competencies:

  • Ability to solve complex problems on own initiative
  • Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
  • Understanding of business processes and workflows
  • Ability to work independently and as a SPOC/ PM
  • Strong written and oral skills, plus interpersonal skills
  • Sound client service skills with proactive and creative approach

To Apply
Interested and qualified candidates should:
Click here to apply

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