Job Title: Customer Care Representative
Location: Lagos

Job Description

• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

To Apply
Interested and qualified candidates should send their CV to: hramagbuz@gmail.com using the “Job Title” as the subject of the email.

Application Deadline: 22nd July, 2020

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