Job Designation: Customer Service Representative
Job Location: Delta

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.

Education requirements

• OND / HND / B.Sc in any field of study.

Qualification / requirements:

• 1 year in Customer Service Jobs
• Experience and skills requirements:
• Ability to stay calm when customers are stressed or upset.
• Employment type
• Full-time or part-time
• Work hours: 20 to 40 hours per week.
• Comfortable using computers.
• Experience working with customer support.

Application Deadline:  27th May, 2020.

To Apply

Qualified candidates should send their CV / Resume to: hansongiglogistics@gmail.com using the “Job Title” as the subject of the mail.

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